Hosting Solutions Group




What happens if I exceed my bandwidth quota for the month ? Considering we offer very substantial bandwidth useage per month, it is safe to say, you may never exceed your quota, but in the unlikely event that you do exceed your bandwidth quota for any given month, we currently charge $1.50 per gigabyte for bandwidth useage over your designated monthly quota. Back How does registering and running a web site work ? When you place a web hosting order with HostingSG.com, you will be asked to provide the domain name of your web site. If you do not have a domain name, you can search for one using our domain search engine, and then submit the domain with your order. If the domain you submit is not registered, we submit a payment request to you for $10.50 which pays one year of registration, and we also configure your domain for useage with your account. (our registration fee is much cheaper than many registrar services) Once you receive your account notification email, you simply enter the name servers we provide you with into the name server section of your domain name at your domains registrar. (we do this for you if you purchase the domain through us.) This process generally takes 24-48 hours to propogate, which is the time it takes before you can actually access http://yourdomain.com. The order process takes much less than that, generally 2-4 hours. You can access your hosting account as soon as you receive the account notification email containing your login and password. Back After ordering, when will my web site be available on the internet ? If you already have a domain name, simply include it with your order. If you have not registered a domain name, it is best to purchase one before ordering, and submit it with your order. Your order is processed within 24 hours and you will receive an email notice which includes your account information. You can then immediately access your hosting account and begin creating your web site. Generally, your web site will be accessible by using your domain name within 24-48 hours. Back Can HostingSG.com also register my domain name for me ? Yes, we do offer registration services, however there is a one time $10.00 fee per domain name for doing so, and of course the $15.00 per year domain registration fee for ownership of your domain name. The $10.00 fee is non refundable, you must make sure that the domain you wish to have registered is not already taken. Back How do I manage the critical points of running my web site ? All of our hosting accounts are licensed are equipped with the latest and most user friendly web site control panel, the highly acclaimed, Ensim webppliance version 3.0. Ensim allows you to easily manage all aspects of your web site from a simple and secure web browser based control panel. Click on the link above to learn more about all the great features provided with the use of Ensim. Our hosting accounts feature direct access to Ensim site admin and user manuals for quick and easy support references. Back Can I add users to my web site, and what features can I offer them ? Yes, you can add additional Site Admins to help you manage your web site, and you can add Users to your site as well. You can offer users web based email, similar to mail.com, or hotmail.com, POP3 email accounts, SMTP email accounts, autoresponders, mailing lists, telnet, ssh, and ftp access, you can even offer them their own web space under your domain. A users web site under your domain would be accessed like: http://yourdomain.com/~username Back How do I transfer files to my web site ? Files can be transferred to the web server via File Transport Protocol (FTP). CuteFTP is VERY easy to use, if you prefer to use an FTP client. You also have a built in File Manager in your Control Panel that allows you to manage every aspect of uploading, updating, and removing files and folders to and from your web site, directly from your web browser. Back Do I have unlimited access to update my web site ? Yes, you have unlimited access to your site 24 hours a day, 7 days a week, 365 days a year. Back How many users can my web site support, if desired ? We setup each hosting account with the ability to add 100 users. If you need to add more than 100 users, you can simply request for this number to be increased. There is no limit to the amount of users your site can support via email, ftp, telnet, ssh, or web. Back Can I use my account for commercial purposes ? Yes, of course, you can use your account for commercial purposes. Under our Terms of service agreement, you cannot however (A) Utilize your account for any type of illegal activity (B) Utilize your account for any type of adult material. Back Can I resell space within my own account ? Yes. You certainly can resell space within your account. You will of course be responsible for ensuring any and all content is allowable under our terms of service agreement, and any data transfers accumulated over your designated bandwidth quota are your responsibility. Back Do you host other domain extensions besides .Com .Net or .Org? Yes, we host any and all domain name extensions. Back Do you accept international orders ? Yes. We welcome customers from around the world. If you live outside of the U.S and require reliable hosting based in the U.S., you have come to the right place! Back What payment options does HostingSG.com offer ? All of our web hosting accounts are billed annually. Additional options, if required, or accumulated are billed monthly. We accept Visa, Master Card, Discover, and American Express, as well as personal and business checks via PayPal.com We also accept Money Orders, Cashiers Checks, and International Money Orders in Certified U.S. funds. Back Does HostingSG.com offer 24 hour customer support ? Yes. We utilize a support request ticket database to quickly receive and resolve any and all customer support issues. Back Does HostingSG.com offer it's customers an 'uptime' guarantee? Yes. We guarantee a minimum of 99.9% uptime. Back What speed are the HostingSG.com servers ? Our servers reside on a redundant Gigabit, OC3, and DS-3 backbone. This ensures fast, dependable, and professional hosting of your web site. Back Is there a backup feature to ensure my site data is not lost ? Each and every hosting account features its own backup and restore capability via the Ensim Webppliance 3.0 Control Panel. This allows you to make a local backup of your entire site, to ensure that if any data loss ever occurs, you are able to restore your entire web site immediately. Back How do I place an order ? You can order directly from our web site 24 hours a day! Back